Right Inside

Dynamics 365

No more: Switching Between Apps Long Waiting Lines Chatbot Loops Outdated Chat Systems Inconsistent Customer Experience

Empower your customer service workforce with Omnichannel Communication, Conversational AI, and the right tools to improve customer experience. Start increasing sales all in a single pane within Dynamics 365.

Improved Efficiency with Generative AI

Automatically analyze customer inquiries, identify their intent, and generate human-like responses in real-time.

Provide efficient, accurate, and personalized support, leading to higher customer satisfaction and optimized operational efficiency.

How Does Our AI Work?

Intent Analysis

Enhance interactions by accurately grasping what your customer needs with Conversational Intent, driving proactive improvements in every conversation.

Enriched AI Responses

Unleash the potential of AI Search with seamless integration of your knowledge base, support info, FAQs, and more. It’s that simple!

Automated Conversations

Empower self-service and swift conversations with intelligent automation and conversational AI solutions.

Game-Changing Stats

30%

reduction

in operating costs.

70%

automation

rate increase.

25%

boost

in customer satisfaction.

10x

conversion

vs traditional digital.

50%

decrease

in agent attrition.

30%

reduction

in operating costs.

70%

automation

rate increase.

25%

boost

in customer satisfaction.

10x

conversion

vs traditional digital.

50%

decrease

in agent attrition.

Show and Tell
with Co-Browsing

With Co-browsing you can solve your customers questions quickly and efficiently. Show your users how to navigate your site or app, make a purchase, fill in forms and much more.

Co-browsing allows you to see what your customer sees on their screen enabling you to better understand the customer’s needs and provide the best solutions.

The Power of Messaging

with Live Assist for Microsoft Dynamics 365

Why Live Assist for Microsoft Dynamics 365?

Secure
Secure & Data Compliant

Our technology and security protocols ensure that agents can’t see private information like credit card or social security input fields. Meeting data and security standards.

Support
Customer Centric Support

Your Brand’s success is of the utmost importance to us. Our global support team is available 24/7 to provide the assistance you need to get the most out of our omnichannel solution.

Audio-04
Audio & Video

With the full power of WebRTC, audio and video functionality agents can initiate voice and video calls directly with customers providing a more personalized experience.

Co-browsing-05
Co-browsing

Start co-browsing sessions directly from live chat or PSTN calls using a short code to remotely view and interact with customers web pages and mobile apps.

Asynchronous
Asynchronous Messaging

Empower your customers and increase agent productivity by giving users the freedom to start, pause and resume conversations with your Brand on their own terms.

Integration-07
Seamless Integration

Live Assist is co-developed with Microsoft ensuring tight and seamless integration with the Dynamics 365 CRM platform.

Revolutionizing Dialogue with

Automated Conversations

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